Privacy Policy

Effective Date: 01-06-2025
Company Name: Big Smile Holidays Pvt. Ltd.

Big Smile Holidays Pvt. Ltd. ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and financial information. This Privacy Policy outlines how we collect, use, and safeguard your data when you make payments through our online payment gateway.

1. Information We Collect

When you make a booking or purchase through our payment gateway, we may collect the following types of information:

• Full Name

• Contact Information (Email Address, Mobile Number)

• Billing Address

• Payment Information (Credit/Debit Card Details, UPI, Net Banking, Wallets)

• Transaction Details (Amount, Date, Booking ID, etc.)

Note: We do not store or retain your card or bank details. All payments are processed securely via certified third-party payment gateways.

2. Use of Information

The information collected is used strictly for:

• Processing your payment

• Booking confirmation and customer support

• Sending invoices or payment receipts

• Preventing fraud and ensuring transaction security

• Legal or regulatory compliance, if required

3. Secure Payment Processing

All transactions are processed using SSL (Secure Socket Layer) encryption and industry-standard security protocols. We only work with trusted payment gateway providers that are PCI-DSS compliant, ensuring your data is handled safely.

4. Sharing of Information

We do not sell, rent, or trade your personal or payment information. Your data may be shared only with:

• Our payment gateway partners (for transaction processing)

• Law enforcement or legal authorities, when required under applicable laws

• Our internal teams for booking, billing, or customer support purposes

5. Your Rights

You have the right to:

• Request access to your personal information

• Correct or update your data

• Request deletion of your records (except for legally necessary data)

To exercise any of these rights, please contact us at:
📧 Email: [email protected]
📞 Phone: +919377876677 (24X7)

6. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact:

Big Smile Holidays Pvt. Ltd.
2, Shreeji Complex, Ghodasar Highway, Ghodasar, Ahmedabad - 380050, Gujarat, India
📧 Email: [email protected]