Delivery of Products/Services
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Bigsmile Holidays, please call our Customer Care Representative on 93778 76677.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by bigsmileholidays.com. In the event that you fail to present a copy of your e-ticket, bigsmileholidays.com. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.
How will I get my boarding pass for an e-Ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver’s license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.
Prepaid Ticket Advice (“PTA”)
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.