Amendment and Cancellation policy
You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, bigsmile holidays will charge Rs. 300 per person per sector as standard cancellation charges.
To amend/cancel your ticket offline, call bigsmile holidays Customer Care on 93778 76677. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline’s own cancellation charge will apply. For international flight bookings, a standard fee of Rs 1000 per person would be charged, over and above the airline’s own cancellation charge.
For rescheduling of domestic flights, bigsmile holidays will charge Rs. 300 per person per sector as standard rescheduling charges.
For no-show on domestic flights, bigsmile holidays will charge Rs. 100 per person per sector as standard no-show charges..
Please refer to airline specific amendment and cancellation policy while using bigsmile holidays services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled
Refund Policy
The refund accruing to the bigsmile holidays Customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider or Airline. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
bigsmile holidays acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.
Please note convenience fee charged at the time of booking will not be refundable.
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.
You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, bigsmile holidays will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact bigsmile holidays Customer Care at 93778 76677. For international flight bookings, call 93778 76677. For all offline cancellations of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline’s own cancellation charge.
The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and bigsmile holidays assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact bigsmile holidays for refunds and the airline will route the refund for your tickets booked on the website, through bigsmile holidays.
The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.
In case you avail the website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and bigsmile holidayd would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
Promotion Codes
Bigsmile holidays generates promotion codes from time to time which may be availed on the site as a discount coupon.
bigsmile holidays reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.
In case of dispute with any party, bigsmile holidays decision will be binding and final.