Refund Policy

Effective Date: 01-06-2025
Company Name: Big Smile Holidays Pvt. Ltd.

At Big Smile Holidays Pvt. Ltd., we strive to provide seamless and reliable travel services. However, we understand that plans can change, and this policy explains how refunds are handled when a purchase is made through our online payment gateway.

1. Eligibility for Refunds

Refunds are applicable in the following scenarios:

• Cancellation of a booking within the allowed cancellation period.

• Services not delivered due to reasons attributable to Big Smile Holidays.

• Double payment or payment error.

• Cancellations due to unforeseen circumstances such as government restrictions, natural disasters (subject to review and policy exceptions).

Note: Some packages, such as non-refundable air tickets, hotel bookings, or special offers, may not be eligible for refunds. Please review the specific terms & conditions shared during booking.

2. Refund Request Process

To request a refund, please follow these steps:

1. Email your request to [Insert Email] with the subject line: Refund Request – [Booking ID]

2. Include the following details:

   • Full Name

   • Booking ID

   • Payment Method (Card/UPI/etc.)

   • Reason for Refund

3. Our team will acknowledge your request within 2 business days and process eligible refunds as per our policy.

3. Refund Timeline

• Refunds, once approved, will be processed within 7 to 14 business days.

• The amount will be refunded to the original payment method used.

• Refund timelines may vary depending on your bank or payment provider.

4. Non-Refundable Charges

The following may be non-refundable:

• Convenience or gateway charges levied by third-party payment processors.

• Visa charges, processing fees, or taxes already paid to external authorities.

• Bookings labeled "non-refundable" at the time of purchase.

5. Partial Refunds

In case of partial cancellations or modifications:

• Refunds will be calculated after deducting applicable cancellation fees or non-recoverable costs from third-party vendors.

• An official refund statement will be provided upon request.

6. Disputes & Chargebacks

If you believe an unauthorized transaction has occurred, please contact us immediately at [email protected]. Unauthorized chargebacks without communication may delay or forfeit the refund process.

7. Contact for Refund Support

Big Smile Holidays Pvt. Ltd.
📧 Email: [email protected]