Terms and Conditions

Payment Options

1. Online Card Payments

Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Bigsmile Holidays, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Bigsmile Holiday offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Bigsmile Holidays 72 hours prior to the time of departure; else, the order is liable to be cancelled.

Bigsmile Holiday charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

Internet Banking

If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank’s net banking options and the amount will be automatically debited from your account. Bigsmile Holidays processes payments through an online gateway system which enables safe and secure transactions.

– Allahabad Bank
– Axis Bank
– Bank of Baroda
– Bank of India
– City Union Bank
– Corporation Bank
– Deutsche Bank
– Federal Bank
– Karnataka Bank
– Kotak Bank
– Central Bank of India
– Shamrao Vitthal Cooperative Bank
– Bank of Maharashtra
– Dhanlaxmi
– Bank of Bahrain and Kuwait
– Indian Bank
– Lakshmi Vilas Bank
– Vijaya Bank
– South Indian Bank
– Citibank
– United Bank
– Union Bank
– Jammu &Kashmir Bank
– Catholic Syrian Bank
– Standard Chartered
– Tamil Nadu Cooperative Bank
– Development Bank of Singapore
– Punjab & Maharashtra Bank
– Canara Bank


Pay at Hotel (Post Pay)

With some of our partner hotels Bigsmile Holidays has negotiated a special facility where Bigsmile Holiday customers can pay the hotel directly at the reception at the time of check-in at the hotel.

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Delivery of Products/Services

What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Bigsmile Holiday, please call our Customer Care Representative on 93778 76677.

Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by bigsmileholiday.in. In the event that you fail to present a copy of your e-ticket, bigsmileholiday.in. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

How will I get my boarding pass for an e-Ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver’s license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

Prepaid Ticket Advice (“PTA”)
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

Amendment and Cancellation policy

You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, bigsmile holidays will charge Rs. 300 per person per sector as standard cancellation charges

To amend/cancel your ticket offline, call bigsmile holidays Customer Care on 93778 76677. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline’s own cancellation charge will apply. For international flight bookings, a standard fee of Rs 1000 per person would be charged, over and above the airline’s own cancellation charge.
For rescheduling of domestic flights, bigsmile holidays will charge Rs. 300 per person per sector as standard rescheduling charges.
For no-show on domestic flights, bigsmile holidays will charge Rs. 100 per person per sector as standard no-show charges..

Please refer to airline specific amendment and cancellation policy while using bigsmile holidays services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled

Refund Policy
The refund accruing to the bigsmile holidays Customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider or Airline. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

bigsmile holidays acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.

Please note convenience fee charged at the time of booking will not be refundable.

What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, bigsmile holidays will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact bigsmile holidays Customer Care at 93778 76677. For international flight bookings, call 93778 76677. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline’s own cancellation charge.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and bigsmile holidays assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact bigsmile holidays for refunds and the airline will route the refund for your tickets booked on the website, through bigsmile holiday.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

In case you avail the website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and bigsmile holiday would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

Promotion Codes

bigsmile holidays generates promotion codes from time to time which may be availed on the site as a discount coupon.

bigsmile holidays reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

In case of dispute with any party, bigsmile holidays decision will be binding and final.

When you register with Yatra.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

Passport information:

Passport details are mandatory for e – ticket issuance to Europe, USA and Canada.A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:

– Kuwait Airways
– Air France
– Saudi Arabian Airlines
– American Airlines
– Continental Airlines
– Delta Airlines
– United Airlines
– Kenya Airways
– China Southern Airlines
– China Eastern Airlines
– Aeroflot
– Egypt Air
– Biman Bangladesh Airlines

Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket.

In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a bigsmile holidays representative will contact you for your passport details. Please keep the following details handy:

Passport Details:

Passport Number
Issuing Country
Date of Birth (DD/MMM/YY)
Expiry date of Passport (DD/MMM/YY)
Last name/ Surname of traveller
First name/ Given name of traveller
Middle name of traveller (if any)

Visa guidelines:

Please carry a valid visa for the country you will be visiting or transiting through.

Please check with the concerned airline or embassy for all visa requirements.