Terms Conditions
Effective Date: 01-06-2025
Company Name: Big Smile Holidays Pvt. Ltd.
These Terms & Conditions govern the use of online payment services provided by Big Smile Holidays Pvt. Ltd. ("we", "us", or "our") for travel bookings made through our website or authorized platforms.
By proceeding with the payment, you agree to the following terms:
1. Acceptance of Terms
By using our payment gateway, you acknowledge that:
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You are authorized to use the chosen payment method.
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You have reviewed and accepted all booking-related terms & conditions shared at the time of purchase.
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You agree to abide by this payment-specific policy.
2. Payment Gateway Usage
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We offer secure online payments through third-party, PCI-DSS compliant payment gateways.
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Accepted modes include Debit/Credit Cards, UPI, Net Banking, and Wallets.
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All amounts are payable in INR (Indian Rupees) unless otherwise mentioned.
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Booking confirmation is subject to successful receipt of payment.
3. Payment Confirmation
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Once payment is processed, a confirmation email/SMS with booking details and receipt will be sent.
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In rare cases, if a technical issue causes delayed confirmation, you are requested to contact our team.
4. Pricing & Charges
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The total price includes service fees, government taxes, and third-party charges where applicable.
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Additional bank/payment gateway convenience fees may apply and are non-refundable.
5. Cancellations & Refunds
6. Transaction Failure
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In case of failed transactions where the amount is debited but booking is not confirmed, you must notify us immediately at [Insert Email/Phone].
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Upon verification, the amount will be refunded within 7–14 business days or the booking will be honored if possible.
7. Fraud Prevention
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Any attempt at payment fraud, unauthorized transactions, or misuse of card information will be reported to the authorities.
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We reserve the right to cancel such bookings without refund.
8. Dispute Resolution
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In case of any dispute regarding payment, please reach out to our support team within 7 days of the transaction.
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Our team will investigate and provide resolution in coordination with the payment provider.
9. Limitation of Liability
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We are not responsible for delays or failures caused by third-party payment gateways, network failures, or incorrect user input.
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Our liability is limited to the value of the transaction in question.
10. Changes to Terms
Big Smile Holidays Pvt. Ltd. reserves the right to modify these terms at any time. Changes will be posted on our website, and your continued use of the service implies acceptance.
Contact Information
Big Smile Holidays Pvt. Ltd.
📧 Email: [email protected]
